Senior customer experience engineer at Hevo Data in Pune, owning complex, high-impact customer issues end to end.

This full-time Pune role was posted on 25 September 2026. The listing describes owning complex, ambiguous and high-impact customer issues from investigation through resolution, with clear and proactive communication. Requirements include a strong grasp of cloud technologies, databases and integrations, with hands-on experience troubleshooting applications end to end. The product context per the listing: pipelines moving data from 150+ sources for 2,000+ data teams in 45+ countries.

About Hevo Data

Hevo Data is an Indian SaaS company whose no-code data pipeline platform moves, transforms and activates data in real time. Per its listings, it offers 150+ pre-built connectors and is used by more than 2,000 organisations, with compliance coverage including SOC 2, GDPR, CCPA, DORA and HIPAA.

Hevo is based in Bengaluru and hires across engineering, platform, security and compliance roles, per its listings. Learn more on Hevo Data's website.

The role in plain terms

The senior bar here is defined by ambiguity: the listing separates this role from the associate opening by the complexity and impact of the issues you own - the multi-system failures where a customer's pipeline is down and the cause could be anywhere across source, network, platform and warehouse. End-to-end troubleshooting experience across that whole path is what the requirements ask for.

The team and the work

Per the listing, the role is the senior tier of Hevo's Pune-based customer experience engineering team, supporting data teams running production pipelines.

What the employer asks for

These requirements are quoted from the employer's listing, kept in their exact words so eligibility details are not distorted:

Strong grasp of cloud technologies, databases, and integrations, with hands-on experience troubleshooting applications end-to-end.
Strong SQL skills and hands-on debugging experience across databases, applications, and integrations.
Solid knowledge of JDBC-based integrations and the connectivity concepts behind them.
Working knowledge of data warehousing, ETL, REST APIs, webhooks, and distributed systems fundamentals.
Familiarity with Java or another object-oriented programming language.
Excellent troubleshooting, debugging, research, and problem-solving abilities.
Solid track record in technical product support, including email-based support operations.
Experience producing technical documentation and enabling other technical team members.

Who this role suits

Support or solutions engineers with strong database, cloud and integration troubleshooting experience who want the hardest customer problems. Not for early-career candidates - the associate opening on the same team fits that profile better.

Practical notes

For senior support engineering roles, expect a complex multi-system debugging scenario and questions about communicating with a frustrated customer mid-incident. Escalation judgment - when to pull in engineering - is often probed.

Working at Hevo Data

Engineering at Hevo centres on data pipeline infrastructure: connectors, streaming systems, and the AWS/GCP and Kubernetes platform underneath, per its listings.

How to apply

Apply directly on the employer's site: Senior Customer Experience Engineer at Hevo Data. We found this listing on the Lever public postings feed (jobs.lever.co), where it was posted on 25 Sep 2026 and was still open when we checked on 30 Oct 2026. Before applying, re-read the employer's own description in full, since eligibility details, deadlines and process steps can change at any time and the employer's page is always the final word. Tailor your resume to the specific requirements above rather than sending a generic one: mirror the skills and tools the listing names where you genuinely have them. A short, specific note on why this team and this problem interest you goes further than a long generic cover letter. Never pay a fee to apply or interview; genuine employers, including this one, do not charge candidates.

Related openings on GetFirstJob

If this role is not the right fit, these current openings are in a similar area:

We write and maintain this page from the employer's public listing and link straight to their application page. We do not act as a recruiter, and applying is always free. If the link above stops working, the role has likely been filled.

This is our short summary of the employer's listing. The full description, eligibility and deadline are on the employer's page.