Associate customer experience engineer at Hevo Data in Pune, owning customer issues from investigation to resolution within SLAs.

This full-time Pune role was posted on 25 September 2026. The listing describes owning customer issues and driving them to resolution within SLA timelines, combining structured investigation with clear, timely communication. Requirements include a solid grasp of cloud technologies and core database concepts, including the basics of database administration. The company context per the listing: a no-code data pipeline platform moving data from 150+ sources into warehouses, used by over 2,000 data teams in 45+ countries.

About Hevo Data

Hevo Data is an Indian SaaS company whose no-code data pipeline platform moves, transforms and activates data in real time. Per its listings, it offers 150+ pre-built connectors and is used by more than 2,000 organisations, with compliance coverage including SOC 2, GDPR, CCPA, DORA and HIPAA.

Hevo is based in Bengaluru and hires across engineering, platform, security and compliance roles, per its listings. Learn more on Hevo Data's website.

The role in plain terms

This is one of the few associate-level roles in this list - a genuine entry point into data-infrastructure support engineering. The product context (pipelines from 150+ sources) means the troubleshooting surface is broad: APIs, databases, warehouses and cloud services all fail differently, which builds versatile diagnostic skill fast. SLA ownership and structured investigation suggest a professional support organization, not an ad-hoc queue.

The team and the work

Per the listing, the role is based in Pune (most others here are Bengaluru) and is customer-facing engineering support for data teams using the platform in production.

What the employer asks for

These requirements are quoted from the employer's listing, kept in their exact words so eligibility details are not distorted:

Solid grasp of cloud technologies and core database concepts, including the basics of database administration.
Hands-on experience troubleshooting databases, applications, or integrations.
Strong command of SQL.
Familiarity with data warehousing, ETL, REST APIs, and webhooks.
Working knowledge of Java or another object-oriented programming language.
Sharp troubleshooting, debugging, research, and problem-solving abilities.
Background in technical product support, including email-based support.
Able to write and maintain clear technical documentation such as KBs and SOPs.

Who this role suits

Early-career engineers with solid database and cloud basics who enjoy diagnosing problems and communicating with customers. Not for engineers set on pure product development - this is a support engineering track.

Practical notes

For support engineering roles, expect a troubleshooting scenario (a pipeline is failing - walk me through your investigation) and communication assessment. Database and SQL fundamentals are likely to be tested directly.

Working at Hevo Data

Engineering at Hevo centres on data pipeline infrastructure: connectors, streaming systems, and the AWS/GCP and Kubernetes platform underneath, per its listings.

How to apply

Apply directly on the employer's site: Associate Customer Experience Engineer at Hevo Data. We found this listing on the Lever public postings feed (jobs.lever.co), where it was posted on 25 Sep 2026 and was still open when we checked on 30 Oct 2026. Before applying, re-read the employer's own description in full, since eligibility details, deadlines and process steps can change at any time and the employer's page is always the final word. Tailor your resume to the specific requirements above rather than sending a generic one: mirror the skills and tools the listing names where you genuinely have them. A short, specific note on why this team and this problem interest you goes further than a long generic cover letter. Never pay a fee to apply or interview; genuine employers, including this one, do not charge candidates.

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This is our short summary of the employer's listing. The full description, eligibility and deadline are on the employer's page.