Associate director of technical account management at Hevo Data Pune, building and owning the TAM program for a data pipeline platform.

This full-time Pune role was posted on 10 September 2026. The listing describes building and owning the TAM program: designing and rolling out Hevo-specific playbooks covering onboarding, adoption, health scoring, renewal and expansion. Requirements include 10+ years of overall experience and 5+ years leading technical customer success or technical account management teams in B2B SaaS, with experience building or scaling a technical CS/TAM function. Experience with technical or developer-facing products - ideally data infrastructure, ETL/ELT, warehousing, observability or DevOps - is required.

About Hevo Data

Hevo Data is an Indian SaaS company whose no-code data pipeline platform moves, transforms and activates data in real time. Per its listings, it offers 150+ pre-built connectors and is used by more than 2,000 organisations, with compliance coverage including SOC 2, GDPR, CCPA, DORA and HIPAA.

Hevo is based in Bengaluru and hires across engineering, platform, security and compliance roles, per its listings. Learn more on Hevo Data's website.

The role in plain terms

The build-versus-run distinction matters: the listing asks for someone who has built or scaled a TAM function, not only run one, which means playbook creation from scratch at a company where the motion is still being defined. Data-infrastructure customers are technical buyers, so the TAM team you lead speaks to data engineers - the domain requirement is about credibility with that audience.

The team and the work

Per the listing, Hevo is used by 2,000+ data teams in 45+ countries, backed by Sequoia, so the TAM program covers a substantial enterprise customer base.

What the employer asks for

These requirements are quoted from the employer's listing, kept in their exact words so eligibility details are not distorted:

10+ years of overall experience, and 5+ years leading Technical Customer Success or Tech Account Mgmt teams in B2B SaaS, with experience building or scaling...
Experience with technical or developer-facing products, ideally in data infrastructure, analytics, or related areas like ETL/ELT, data warehousing, observability, or DevOps
Track record of owning and improving net revenue retention in a subscription / recurring-revenue business
Comfortable managing technical CSEs who spend their days working with data engineers and analysts
Analytical and numbers-driven. You make decisions based on data and you build the systems to track it
Strong communication skills. Comfortable presenting to the board and working across functions to get things done
Time spent at a modern data stack company (Fivetran, dbt, Snowflake, Databricks, Airbyte, or similar)
Familiarity with usage-based or consumption-based pricing models

Who this role suits

Customer success or TAM leaders with 10+ years, 5+ managing technical CS teams, and a build-from-scratch track record in B2B SaaS. Not for CS managers from non-technical products, or directors who have only inherited mature programs.

Practical notes

For TAM leadership roles, expect questions on health-score design, renewal save plays, and how you structured a playbook from zero. A concrete example of scaling a CS function is the strongest material.

Working at Hevo Data

Engineering at Hevo centres on data pipeline infrastructure: connectors, streaming systems, and the AWS/GCP and Kubernetes platform underneath, per its listings.

How to apply

Apply directly on the employer's site: Associate Director - Technical Account Management (Pune) at Hevo Data. We found this listing on the Lever public postings feed (jobs.lever.co), where it was posted on 10 Sep 2026 and was still open when we checked on 30 Oct 2026. Before applying, re-read the employer's own description in full, since eligibility details, deadlines and process steps can change at any time and the employer's page is always the final word. Tailor your resume to the specific requirements above rather than sending a generic one: mirror the skills and tools the listing names where you genuinely have them. A short, specific note on why this team and this problem interest you goes further than a long generic cover letter. Never pay a fee to apply or interview; genuine employers, including this one, do not charge candidates.

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