Product Manager

Zuper is hiring a Product Manager in Chennai, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• These agents need to do more than hold a conversation
• They need to understand customer needs, take the right actions and complete tasks reliably over the phone
• Customer discovery and product direction: understand how businesses handle calls, identify opportunities and prioritise the workflows that deliver the most value
• Agent behaviour: experiment with prompts, models and conversation flows
• Integrations: work with engineering and other business-system integrations, including tool calling, missing information and failed actions
• Quality and evaluations: define test scenarios and success criteria for real-world conversations, including ambiguous requests, interruptions, incorrect answers and unsuccessful actions
• Validate changes before rollout and monitor performance after launch
• Outcomes and adoption: track task completion, booking accuracy, handoff quality, response latency, reliability, cost per successful interaction and customer adoption

What they are looking for

• We re looking for a hands-on Product Manager to build voice AI agents for field service businesses
• You ll own inbound and outbound calling experiences, working closely with customers, engineering and design from discovery through launch and ongoing improvement
• Review call recordings and transcripts to understand failures and improve the experience
• What we re looking for
• 4+ years of product management experience, including hands-on experience shipping and improving AI or conversational products in production
• Experience translating customer problems into clear
• , priorities and measurable outcomes
• Practical understanding of how speech-to-text, LLMs and text-to-speech work together, and how agents use knowledge sources, tools and APIs

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “1 week ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Product Manager at Zuper. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.