Escalation Engineer - Cloud

Zscaler Softech is hiring a Escalation Engineer - Cloud in Mohali, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure
• The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location
• Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world s largest in-line cloud security platform
• We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world s hardest security challenges
• Driven by deep customer obsession, we are committed to the mission, outcome, and to each other
• We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback
• Ready to make an impact at the company pioneering security transformation in the AI era Join us at Zscaler
• This is a Hybrid (Mohali) role, reporting to the Escalation Manager in the Customer Success department
• In this role, you will play an integral part in solving critical technical challenges faced by client-facing teams, driving customer value, and enhancing operational efficiency
• What you ll do (Role Expectations)

What they are looking for

• We are looking for an Escalation Engineer to join our team
• By leveraging data, market insights, and cross-functional collaboration, you will facilitate smooth technical resolutions and deliver exceptional experiences for Zscaler customers
• Who You Are (Success Profile)
• You are a problem-solver who is energized by finding solutions to complex technical challenges, knowing that tackling tough issues delivers the highest impact
• You are customer-obsessed, building deep empathy for internal and external stakeholders and anchoring every decision in solving real-world customer problems
• You are a high-trust collaborator who embraces a culture of continuous feedback, giving and receiving candid input with clarity and respect to build trust across teams
• What We re Looking for (Minimum
• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

Pay and dates

The listed pay is Not Disclosed. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “6 days ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Escalation Engineer - Cloud at Zscaler Softech. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.