Cloud-focused escalation engineer at Zscaler in Mohali: senior support engineering on the cloud-delivered Zero Trust Exchange, posted 27 October 2026.

This Mohali role asks for a minimum of 8 years of experience per the listing, working as a support or senior support engineer on networking or security products. It is the cloud track of Zscaler's escalation team: deep troubleshooting for enterprise customers whose traffic runs through Zscaler's global security cloud.

About Zscaler

Zscaler (NASDAQ: ZS) runs what it calls the world's largest in-line cloud security platform, the Zero Trust Exchange, distributed across more than 200 public data centers globally. Its platform securely connects users, devices and applications for thousands of enterprise customers, protecting them from cyberattacks and data loss. The company says it is building an AI-native enterprise around a Human + AI model of work. Learn more on Zscaler's website.

The role in plain terms

Same escalation craft as Zscaler's broader team, with emphasis on its cloud platform: you take ownership of the hardest customer issues, reproduce and isolate them, and work with engineering on resolution. The listing stresses both protocol depth and modern workflows, including demonstrated use of AI tools to improve problem-solving.

What you will do

Per the employer's listing, you will:

Engaging with customers on escalated support issues or important customer situations
Participating in a 24x7 Support Operation and 24x7 on-call rotation
Working with Engineering and assisting the customer with testing or troubleshooting
Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams
Creating entries in our technical support online database to document any incident resolution that is not found in our knowledge base

What the employer asks for

These requirements are quoted from the employer's listing, kept in their exact words so eligibility details are not distorted:

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
Minimum 8+ years of experience working as a Support Engineer or Senior Support Engineer supporting cloud networking or web security products
7+ years of experience with operating systems such as Linux, Unix, and FreeBSD
Experience delivering products and services as cloud-based solutions
Strong communication skills (verbal and written) with the ability to communicate at a technical and business level with internal teams, customers, partners, and executives
Hands-on experience managing cloud security (NSGs, NACLs), Infrastructure as Code tools like Terraform or CloudFormation, and monitoring tools such as CloudWatch, Azure Monitor, and Log Analytics

Who this role suits

Senior support engineers in or near Mohali (8+ years per the listing) with networking and security depth who want to work on a large-scale cloud security product. A good move for people in the Chandigarh-Mohali tech corridor coming from network, firewall or cloud support roles. Not for early-career candidates.

Practical notes

Mohali seats at global security companies are rarer than Bengaluru ones, so this is worth a close look if you are based nearby. Prepare to discuss a complex escalation you drove end to end, and be specific about the tooling: captures, logs, repro environments. The listing asks about active use of AI tools in your workflow - have a concrete answer.

How to apply

Apply directly on the employer's site: Escalation Engineer - Cloud at Zscaler. We found this listing on the Greenhouse public job board (job-boards.greenhouse.io), where it was posted on 27 Oct 2026 and was still open when we checked on 31 Oct 2026. Before applying, re-read the employer's own description in full, since eligibility details, deadlines and process steps can change at any time and the employer's page is always the final word. Tailor your resume to the specific requirements above rather than sending a generic one: mirror the skills and tools the listing names where you genuinely have them. A short, specific note on why this team and this problem interest you goes further than a long generic cover letter. Never pay a fee to apply or interview; genuine employers, including this one, do not charge candidates.

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This is our short summary of the employer's listing. The full description, eligibility and deadline are on the employer's page.