Customer Support Associate I

Zscaler is hiring a Customer Support Associate I in Bangalore, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Execute essential tasks related to the activation of products, features, and services for a global customer base
• Review and analyze URLs to determine their purpose or content and assign them to the appropriate category
• Manage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal teams
• Partner cross-functionally across the organization to guarantee the successful delivery of complex services and technical features
• Own customer-facing interactions for critical projects, including sharing vital updates regarding data center migrations and technical infrastructure changes
• You act like an owner. Your passion for the mission fuels your bias for action, and you operate with the integrity that comes from genuinely caring about every customer outcome.
• You are a problem-solver. You lean into challenges and are energized by finding solutions, knowing that tackling the difficult problems is where you deliver the greatest impact.
• You are a learner. You possess a true growth mindset, constantly seeking feedback and developing your skills to become an even more effective partner and teammate.

What they are looking for

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• At least 2 years of dedicated experience in a customer service or support environment
• Foundational understanding of networking concepts, including the OSI model
• Demonstrated expertise in customer interaction, project management, and disciplined time management
• Proven ability to rapidly learn and apply new organizational processes, policies, and service knowledge
• Good understanding of TCP/IP protocols and general networking architecture

Pay and dates

The listing does not state pay. This role was first seen and checked as open on 6 November 2026.

How to apply

Apply on the listing where the employer published this role: Customer Support Associate I at Zscaler. We found this listing via job-boards.greenhouse.io; it was still open when we checked on 6 November 2026. If the posting has closed or the link fails, the role may have been filled.