Desktop Support Engineer – Windows & MAC - US Shift

UST is hiring a Desktop Support Engineer – Windows & MAC - US Shift in Hyderabad, Telangana, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• The role focuses on delivering reliable technical support across Windows and macOS endpoints, resolving user issues, and maintaining secure and efficient access to clinical and administrative systems
• Provide Level 2 Desktop Support for end-user systems, troubleshooting technical, access, configuration, and application-related issues
• Provide hands-on support across Windows MAC environments, including system setup, configuration, software installation, and troubleshooting
• Diagnose and resolve Windows and macOS desktop issues to maintain reliable access to healthcare applications and productivity systems
• Support remote users with endpoint-related technical issues and secure access

What they are looking for

• We are seeking an experienced Desktop Support Engineer with proficient expertise in Desktop Support and Windows MAC environments to support users within a large healthcare organization
• The ideal candidate will have 4 to 6 years of overall IT experience, strong troubleshooting capabilities, and experience working independently and collaboratively in a fast-paced, service-oriented environment
• Collaborate with IT teams to deploy endpoint updates, patches, and security configurations
• Ensure desktop support activities align with organizational data protection and access-control
• Maintain detailed documentation of system configurations, incidents, troubleshooting activities, and resolutions
• Communicate effectively with users and technical teams while providing timely, service-oriented support
• Participate in rotational shifts and provide off-hours support as required
• Required Skills

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “1 week ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Desktop Support Engineer – Windows & MAC - US Shift at UST. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.