Technical Service Desk Analyst L1

Unisys is hiring a Technical Service Desk Analyst L1 in Bengaluru East, Karnataka, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• What success looks like in this role:
• We are seeking a Technical Service Desk Analyst L1 to provide first-level technical support to end users by handling IT incidents and service requests
• This role involves troubleshooting hardware, software, network, and application-related issues while ensuring excellent customer service and adherence to service level agreements (SLAs)
• Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing systems
• Log, categorize, prioritize, and track incidents and service requests
• Provide first-level troubleshooting for desktop, laptop, mobile, printer, and application-related issues
• Troubleshoot Windows operating systems, Microsoft 365 applications, Outlook, Teams, and basic networking issues
• Reset passwords and manage user accounts through Active Directory or relevant identity management tools
• Escalate unresolved incidents to appropriate Level 2/Level 3 support teams
• Maintain accurate documentation of issues, resolutions, and support activities

What they are looking for

• Bachelor's degree
• Microsoft certifications are an added advantage
• 1-3 Years of experience in Service Desk, Technical Support, Desktop Support, or IT Operations Support via phone, email, chat, and ticketing systems
• Working Hours
• Required to work for a total of 45 hours per week
• The normal office hours are 10 hours per day, inclusive of unpaid 1 hour break
• Your work schedule will be determined as communicated by your manager
• You may be required to work on shifts (morning/evening/night shift) as notified to you by your manager

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “18 hours ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Technical Service Desk Analyst L1 at Unisys. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.