Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)

Tieto is hiring a Junior Service desk Specialist - Tieto Tech Consulting (m/f/d) in Sahibzada Ajit Singh Nagar, Punjab, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team
• The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues
• First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket
• Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity
• Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation
• User Support: Assist users with password resets, account unlocks, and basic application support
• Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution
• Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides
• Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times
• Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes

What they are looking for

• As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support
• Education: ( B,sc, BCA ,B.A)
• Technical Skills: Basic understanding of computer hardware, software, and networking concepts
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail
• Customer Service: A customer-centric mindset with a passion for helping others
• Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Team Player: A collaborative team player with a willingness to learn and grow

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “1 week ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Junior Service desk Specialist - Tieto Tech Consulting (m/f/d) at Tieto. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.