Head of Customer Experiences
Thrillophilia
Thrillophilia is hiring a Head of Customer Experiences in Jaipur. This is a support-operations leadership vacancy, not an entry-level customer-service role.
The work
The head owns hiring, coaching, scheduling and escalation processes, with the description explicitly requiring adequate 24/7/365 support coverage. SLAs, CSAT/NPS and reporting to other leaders are part of the remit.
The role coordinates Support, Sales, Operations and Development on customer issues. The source asks for calm escalation handling, Excel/data skills and evidence of building and leading teams.
Who this suits
Demonstrated support-team leadership; numeric year range not stated. No specific degree requirement stated.
- Support leadership, staffing and training.
- Escalation ownership and service-process improvement.
- Metrics, reports and cross-team communication.
Pay, location and application details
Jaipur; work arrangement not stated. The source does not state a numeric salary. Confirm pay, working hours and the final employment terms with the employer.
24/7 coverage is a team responsibility described by the source; confirm the personal rota and escalation availability.
The employer source does not show an exact publication date. 2 November 2026 is the date we first recorded this opening, not a claim that it was posted today. Availability was checked on 2 November 2026.
Prepare your application
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Head of Customer Experiences application details at Thrillophilia.
More openings
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