It Support Analyst

Techprojects is hiring a It Support Analyst in Hyderabad, India. The details below summarise the original listing; applications happen on the original posting, not on GetFirstJob. Note: the posting names Techprojects, which describes itself on the listing as a staffing consultancy; the end employer is not named in the posting.

What the work involves

• Provide second-level technical support for retail systems including hardware, software, and application issues.
• Troubleshoot and resolve incidents related to pos, cash office, gift card, loyalty, fuel, mobile devices, handhelds, printers.
• Create and maintain knowledge base articles and support documentation.
• Application & Systems Support.
• Support business-critical applications and ensure consistent service availability.
• Assist with user account management, access requests, and permission administration.
• Monitor application performance and identify opportunities for process improvements.
• Coordinate testing and validation activities for system upgrades, patches, and enhancements.
• Support IT operational processes following established service management practices.
• Deliver professional, responsive, and customer-focused support to employees across multiple countries and cultures.

What they are looking for

• The IT Support Associate provides technical and operational support to store associates, business users, and IT teams across the retail organization. Working within a multicultural and multinational environment, this role serves as a key point of contact for resolving technology issues, supporting business applications, and ensuring a seamless user experience. The ideal candidate demonstrates strong customer service skills, technical aptitude, cultural awareness, and the ability to collaborate effectively with colleagues across different regions and time zones.
• Customer Service & User Experience.
• Associate or bachelor’s degree in information technology, Computer Science, Information Systems, or related field, or equivalent work experience.
• Experience in IT support, help desk, application support, or technical customer service.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a multicultural and multinational team environment.
• Prior experience of working in a shift roster to support business needs.

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026.

How to apply

Apply on the listing where the employer published this role: It Support Analyst at Techprojects. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.