Technical Support Engineer (L1)

Sujata Computers Pvt Ltd is hiring a Technical Support Engineer (L1) in Mumbai, Maharashtra, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Basic troubleshooting knowledge in Desktops and Laptops with Software
• Should know about the SLA and its criticality
• Observe and Alert Threshold Violations
• Monitoring and Incident Management
• Be able to observe and report Incidents with in the SLA
• Follow escalation process
• Attentive and Vigilant in observing incidents through various monitoring tools
• Handle multiple support tickets at the same time
• Desktop Support & Helpdesk Support
• Handle IT Incidents and Tickets

What they are looking for

• Job Location: Mumbai
• Good Emailing Skills with knowledge of using Outlook
• Should have basic understanding of how Windows and Linux environment work
• Complete Knowledge of Desktop Support (Desktops, Laptops & Printers)
• Should have adequate Customer Handling Skills over the phone and onsite
• Experience in the IT support desk tools will be added advantage
• A formal degree is not required
• candidates may be degree-holders or self-taught

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “3 months ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Technical Support Engineer (L1) at Sujata Computers Pvt Ltd. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.