Customer support engineer at Starburst (India): break/fix and technical support for Starburst Enterprise Platform and Galaxy customers, posted 27 October 2026.

You support enterprise customers running Trino-based analytics: configuration, security and performance inquiries across chat, email and calls, within SLA windows, escalating to engineering when needed. The technical bar named in the listing is approachable: SQL and DBMS concepts, Linux, SSL/TLS, authorization technologies, and SQL/Java/Python/Bash.

About Starburst

Starburst is the company behind Starburst Enterprise Platform and Galaxy, built on the open-source Trino SQL query engine: it lets enterprises query data wherever it lives without moving it. The company describes its engineering culture as startup-speed inside an enterprise company, and its India roles are listed as remote within India. Learn more on Starburst's website.

The role in plain terms

You respond to and resolve Galaxy and SEP customer inquiries within SLA windows, contribute to the customer-facing knowledge base, collaborate with pre- and post-sales teams, and manage escalations with engineering. It is classic technical support engineering on a serious distributed query engine, with ongoing training built into the role.

What you will do

Per the employer's listing, you will:

Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
Contribute to our customer-facing self-serve knowledge base
Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
Enthusiastically participate in ongoing personal learning including active participation in team training and development.
Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

What the employer asks for

These requirements are quoted from the employer's listing, kept in their exact words so eligibility details are not distorted:

Authorization technologies
SSL/TLS
Linux skills
DBMS concepts and SQL exposure
Languages: SQL, Java, Python, Bash

Who this role suits

Support engineers with solid Linux, SQL and networking basics who want to go deep on a distributed query engine - Trino expertise is a strong career asset and this role teaches it. Much more accessible than most senior support listings. Not for people who want to write product code all day.

Practical notes

Posted 27 October, so the req is fresh. Prepare to show SQL fluency and a troubleshooting story; knowing what Trino/Presto is and where it fits puts you ahead. India-wide location per the listing - confirm remote/hybrid details on the employer's page.

How to apply

Apply directly on the employer's site: Customer Support Engineer at Starburst. We found this listing on the Greenhouse public job board (job-boards.greenhouse.io), where it was posted on 27 Oct 2026 and was still open when we checked on 31 Oct 2026. Before applying, re-read the employer's own description in full, since eligibility details, deadlines and process steps can change at any time and the employer's page is always the final word. Tailor your resume to the specific requirements above rather than sending a generic one: mirror the skills and tools the listing names where you genuinely have them. A short, specific note on why this team and this problem interest you goes further than a long generic cover letter. Never pay a fee to apply or interview; genuine employers, including this one, do not charge candidates.

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