IT Support Engineer – L1/L2

Sia is hiring a IT Support Engineer – L1/L2 in Mumbai, Maharashtra, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Sia is a next-generation, global management consulting group
• Founded in 1999, we were born digital
• Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility
• We’re optimists for change and we help clients initiate, navigate and benefit from transformation
• We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity
• Our optimism transforms outcomes
• As an IT Support Technician N1/N2, you will be responsible for providing first and second-level technical support to end users worldwide
• You will handle incidents and service requests, ensuring timely resolution and a high level of user satisfaction
• You will play a key role in maintaining the quality of IT services by resolving issues efficiently, escalating when necessary, and contributing to continuous improvement of support processes
• Operational Support

What they are looking for

• With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries
• Our expertise delivers results
• Reporting to the IT Manager, you will join an international IT Helpdesk team currently composed of members based in France and the United States, with ongoing expansion in India, Mumbai
• Education & Experience
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2–5 years of experience in IT support (Level 1 and/or Level 2)
• Experience in an international environment is a plus
• Technical Skills

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “1 month ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Support Engineer – L1/L2 at Sia. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.