IT Support Engineer

Sberbank is hiring a IT Support Engineer in Bengaluru, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Sberbank is looking IT Support Engineer who will be responsible for providing technical support to end users, troubleshooting hardware, software, OS, network, VPN, and connectivity issues
• Provide technical support for Windows 10/11, macOS, hardware, software, VPN, Wi-Fi, and network issues
• Manage users, groups, and basic GPOs in Active Directory
• Support endpoints using Microsoft Intune/Jamf Pro
• Troubleshoot AV and video-conferencing systems such as Extron and Cisco Webex
• Manage tickets through ServiceNow, Jira, or Zendesk while meeting SLA/KPI targets
• Perform troubleshooting, RCA, documentation, and appropriate escalation
• Provide professional support to users and explain technical issues clearly
• International vendors
• system/network administration

What they are looking for

• Strong communication and problem-solving skills with a customer-focused approach to delivering timely and effective IT support
• Typically 2 4 years in a mixed environment support role covering helpdesk

Pay and dates

The listed pay is Not Disclosed. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “3+ weeks ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Support Engineer at Sberbank. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.