Service Desk Engineer, Technology

Point72 is hiring a Service Desk Engineer, Technology in Bengaluru, Karnataka, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• A CAREER WITH POINT72’S TECHNOLOGY TEAM
• As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape
• We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology
• Provide high‐quality technical support via phone, chat, email, and self‐service channels while delivering white‐glove service to global employees
• Diagnose and resolve incidents across end‐user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications
• Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management
• Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs
• Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams
• Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices
• Participate in structured shift handovers and support follow‐the‐sun operational coverage

What they are looking for

• We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity
• Bachelor’s degree in computer science or related discipline, or equivalent practical experience
• 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high‐volume environments
• Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices
• Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations, and knowledge management practices
• Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously
• Experience supporting financial services environments, including exposure to trading or market‐data platforms (e.g., Bloomberg)
• Strong analytical troubleshooting and root‐cause identification skills with high attention to detail and documentation quality

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “5 months ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Service Desk Engineer, Technology at Point72. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.