Helpdesk Senior Associate - ITIL

NTT DATA North America is hiring a Helpdesk Senior Associate - ITIL in Bangalore Urban, Karnataka, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us
• If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now
• We are currently seeking a Helpdesk Senior Associate
• ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN)
• In these roles, you will be responsible for:
• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
• Record, Update, and Escalate Support issues to the next level promptly
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance
• Engage in discovering new IT business tools to support our business users and our internal IT Team

What they are looking for

• for this role include:
• Excellent English written and verbal communication skills
• Exceptional customer service skills
• Great Team player
• 24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “6 days ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Helpdesk Senior Associate - ITIL at NTT DATA North America. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.