IT Support Engineer III

Mitratech India is hiring a IT Support Engineer III in Hyderabad, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions
• We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun!
• Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available
• Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries
• Join our global team and see what makes Mitratech a truly exceptional place to work!
• Be the person people across the company trust when something breaks
• This is a hands-on role on a collaborative team, with real room to grow into identity, endpoint management, automation, and AI-enabled support
• We are also building AI into how IT works, from faster ticket resolution to smarter self-service
• Location: Hybrid, Hyderabad office 2-3 days per week
• Resolve incoming tickets for hardware, software, Teams, M365, email, and account issues, owning each one through to resolution

What they are looking for

• For over 35 years, the experts at Mitratech have been focused on solving the complex needs
• As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives
• As an IT Support Engineer, you are the first point of contact for our internal customers, keeping employees productive across Windows 11, macOS, Microsoft 365, and the identity systems behind them
• We want someone who is curious about AI and eager to experiment with it, and who will help shape how we use it
• Level: IT Support Engineer III (5+ years)
• Level is determined by experience and interview performance
• Bachelors degree in Computer Science or a related field, or 5+ years of equivalent hands-on experience
• Independent handling of escalated, multi-step issues

Pay and dates

The listed pay is Not Disclosed. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “5 days ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Support Engineer III at Mitratech India. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.