IT Support Engineer (Service Desk & End User Support)

mediasense is hiring a IT Support Engineer (Service Desk & End User Support) in Gurugram, Haryana, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• An exciting opportunity has become available to be part of our fast-growing team and to be a key part of the Tech and Innovation function
• mediasense is a global, independent advisor that brings the clarity, connection and confidence modern marketers need to fuel growth
• We help marketers eliminate waste and maximize the impact of their most significant investments at scale
• Our ambition is to define and own an entirely new category
• recognized as the world’s most trusted, independent and impactful marketing advisor
• We do this by elevating how clients operate, how agencies deliver, how platforms perform, and how all parts of the ecosystem connect
• Because progress doesn’t happen in isolation, it takes alignment, intelligence, and trust
• That’s what we enable
• That’s what we stand for
• That’s Unified Marketing Intelligence

What they are looking for

• This role provides an outstanding opportunity to join a growing global integrated marketing advisory and will provide an ambitious individual with valuable experience for progression and development
• We have the proven ability to effectively support large, complex organizations and deliver multiple projects simultaneously
• As evidenced through our strong track record with clients, we pride ourselves on the consistent high quality of service delivery and the ability to accelerate transformation and growth
• 27 days holiday per year
• Work from any location in the world up to 4 weeks per year
• The role provides a strong foundation for developing practical experience across end-user support, identity and access management, endpoint management, IT service management and business applications
• As the primary local point of contact for IT support, you will be responsible for providing day-to-day technical assistance, ensuring a reliable, secure and positive technology experience for employees
• Where specialist expertise is required, you will capture appropriate diagnostic information and escalate issues through the agreed support process, while maintaining clear and professional communication throughout

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “1 week ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Support Engineer (Service Desk & End User Support) at mediasense. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.