IT Service Desk Technician

Kaplan is hiring a IT Service Desk Technician in Bengaluru, Karnataka, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Role: IT Service Desk Technician
• Your role will be to resolve IT issues of varying complexities, across a range of IT systems for domestic and international remote staff
• You will be working collaboratively within a global IT team and will be reporting directly to the Service Desk Manager
• You will need to take ownership and full responsibility for logging and handling your work, as well as monitoring the business systems and resolving issues
• include, but and not limited to:
• ● Providing 1st line IT support for incidents and service requests in person or via remote support tools
• ● Taking ownership and a proactive approach to ensure all incidents or service requests are resolved or closed within the agreed upon SLAs
• ● Recording, tracking, and documenting the lifecycle of an incident or request within the ITSM system following ITIL best practices
• ● Fixing causes, not just symptoms, and doing what is necessary to prevent problems from recurring
• ● Investigating and implementing ways of reducing calls to the Service Desk

What they are looking for

• We are looking for a motivated and experienced full-time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting
• are consistently observed
• ● Providing 1st line Microsoft 365 support
• ● Supporting KI’s business systems and 3rd party applications
• ● Contributing to our knowledge base and writing support documentation
• ● Working effectively and productively within a team and with vendors as required
• ● Setting up and configuring new hardware to meet business
• ● Monitoring and maintaining network equipment, servers, VOIP telephony systems and AV technologies

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “3 weeks ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Service Desk Technician at Kaplan. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.