IT Support Engineer

Infoya is hiring a IT Support Engineer in Chennai, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Provide L1/L2 technical support to employees for laptops, desktops, operating systems, applications, peripherals, and connectivity issues
• Manage complete employee IT onboarding and offboarding , including laptop allocation, account setup, software installation, access provisioning, asset recovery, and device decommissioning
• Perform laptop/desktop imaging , configuration, deployment, patching, and software installation as per company standards
• Troubleshoot and maintain hardware components such as laptops, desktops, monitors, docking stations, printers, keyboards, batteries, RAM, and storage devices
• Manage and support Microsoft 365 applications, Active Directory / Entra ID, VPN, Wi-Fi, LAN, and other workplace technologies
• Administer endpoint devices using tools such as Microsoft Intune , Sccm/mecm , Windows Autopilot , or equivalent endpoint management platforms
• Ensure endpoint security and compliance, including antivirus/EDR, firewall, BitLocker, security patches, device compliance, and security policy enforcement
• Monitor and troubleshoot malware , virus, suspicious applications, unauthorized software, and endpoint security alerts, escalating security incidents to the Information Security team when required
• Maintain accurate IT asset inventory , including device allocation, tracking, repair, replacement, warranty, and lifecycle management
• Manage incidents and service requests through ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or similar platforms, ensuring SLA adherence

What they are looking for

• We are looking for an experienced IT Support Engineer / IT Support Analyst to provide end-to-end IT support for employees, including device provisioning, onboarding, hardware support, endpoint security, and troubleshooting
• Maintain IT documentation , SOPs, troubleshooting guides, and asset records, and identify opportunities to improve IT support processes
• Required Skills
• 5+ years of experience in IT Support / Desktop Support / EUC / IT Infrastructure Support
• Strong hands-on experience with Windows 10/11 , Microsoft 365 , Active Directory/Entra ID , and endpoint management
• Good knowledge of hardware troubleshooting , networking, VPN, endpoint security, antivirus/EDR, malware detection, and patch management
• Strong communication, troubleshooting, problem-solving, and employee-facing support skills
• ITIL, Microsoft, CompTIA, or relevant technical certifications

Pay and dates

The listed pay is Not Disclosed. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “3+ weeks ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Support Engineer at Infoya. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.