Digital Service Content Creator

IG Group is hiring a Digital Service Content Creator in Bengaluru, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Own the end-to-end lifecycle of Help & Support content across 20+ regions: making requested edits, auditing existing content, and keeping it aligned with the latest product, pricing and regulatory changes.
• Structure and write content that serves both human readers and our AI chatbot, ensuring it stays clear and accurate for clients while also being well-organised for automated retrieval.
• Work directly with stakeholders across our global regions to gather and validate the information behind content updates, from fee and rate changes to new product launches.
• Investigate incorrect, incomplete or inconsistent responses from our AI chatbot, performing root cause analysis and taking the appropriate corrective action.
• Maintain content management processes and quality standards across a high volume of concurrent, recurring requests, prioritising work and delivering to deadline with minimal supervision - this is an operational role supporting a live knowledge base, not a one-off content project.
• Support ongoing content audits and quality assurance, helping identify and resolve inconsistencies, duplication and content gaps to maintain a single, reliable source of truth for clients and our AI chatbot.
• Excellent written and spoken English is essential.
• A working understanding of AI tools and genuine interest in how AI-driven client support continues to evolve.
• Self-motivated, with the discipline to maintain high standards across a high volume of recurring, detail-driven work.
• Flexible enough to occasionally support UK working hours alongside the standard IST schedule.

What they are looking for

• Build strong working knowledge of IG's products, platforms and regulatory environment; a background in financial services content is a strong plus.
• Around 1-2 years' relevant experience, ideally within financial services content, client-facing support, or a similar knowledge management role. Prior experience within a digital content team is valued.
• Confident working across content management and publishing systems, with the ability to quickly learn and adapt to new platforms and tools.
• Strong stakeholder management skills, confident coordinating with global, remote teams across multiple functions and time zones.
• Experience with video editing, video creation, or infographics using a dedicated design tool is an added advantage.
• Experience managing client-facing content across multiple regions is valued, and additional language proficiency (for example German, French, Spanish, Portuguese, or Mandarin, with a recognised proficiency level such as CEFR B1 or above) is an advantage given the global scope of this role.

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026.

How to apply

Apply on the listing where the employer published this role: Digital Service Content Creator at IG Group. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.