Customer Experience Engineer, L2

HackerRank

  • Hybrid in Bangalore, India
  • Full-time
  • Posted 9 Jul 2025 (older listing, still open)

HackerRank CXE L2 engineers lead difficult enterprise customer investigations across applications, APIs, identity and data. The Bengaluru hybrid role asks for 3-7 years and combines hands-on debugging with incident leadership and clear updates during high-pressure situations.

Posted 2025-07-09 on the employer's public board; verified open on 1 November 2026. Location: Hybrid in Bangalore, India.

About HackerRank

HackerRank builds tools for assessing developer skills, technical interviewing and developer learning. Its listings describe work on AI-assisted engineering assessment as well as the platform used by customers and candidates.

The work

  • Design investigations when there is no existing playbook and reproduce cross-system failures.
  • Lead serious incidents, customer root-cause explanations and corrective follow-through.
  • Turn recurring problems into adopted tooling, automation, documentation or engineering changes.

Eligibility and skills

The following is a condensed summary of the employer's requirements, not extra eligibility set by GetFirstJob.

  • 3-7 years in support, solutions, implementation, software engineering, SDET or a related technical role.
  • Strong SQL, web/API debugging and Python or similar coding skills.
  • Working understanding of SSO, SAML, OAuth and integration failures.
  • Ability to lead customer conversations and work rotational shifts with occasional on-call.

Who this suits

Fits engineers who want to own both the diagnosis and the customer outcome. This is a step above the fresher-friendly L1 role: independent judgment and incident leadership are explicit expectations.

Preparation notes

Prepare an incident story with evidence, decisions, communication and prevention. Show the difference between identifying a bug and staying accountable until the customer is working again. These preparation suggestions are editorial guidance, not a confirmed interview process.

How to apply

Read the full listing and apply on the employer's official posting. The Greenhouse URL is provided by the employer's public jobs feed. Requirements and availability can change after our check. No numerical salary is stated for this India role in the source, so none is estimated here.

Related roles

Source

Verified against the employer listing and its public Greenhouse feed on 1 November 2026. Posted date comes from the feed's first_published field. This is an original summary with a direct application link, not a reproduced job description.

This is our short summary of the employer's listing. The full description, eligibility and deadline are on the employer's page.