IT Support Engineer

Grid Dynamics is hiring a IT Support Engineer in Bengaluru, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Advanced Technical Support Troubleshooting:
• Provide expert-level, timely, and efficient technical support to end-users and internal stakeholders for all IT-related issues via various channels (in-person, phone, email, remote tools)
• Diagnose and resolve complex hardware problems (desktops, laptops, printers, mobile devices, servers), software applications, operating systems (Windows, macOS, Linux), and network connectivity issues
• Perform root cause analysis for recurring issues and implement preventative solutions to reduce future incidents
• System Administration Maintenance:
• Administer and maintain user accounts, permissions, and groups in Active Directory, Azure AD, Gsuite or similar identity management systems
• Manage and configure common business applications (e.g., Microsoft 365/Google Workspace, Zoom)
• Assist with the setup, configuration, and basic troubleshooting of network devices (routers, switches, Wi-Fi access points)
• Participate in the deployment, configuration, and ongoing maintenance of corporate hardware and software assets
• Process Improvement Documentation:

What they are looking for

• We are seeking an experienced Senior IT Support Engineer to provide advanced technical support, system administration, and process optimization for our organization
• This role combines deep technical expertise with strong customer service skills to ensure seamless IT operations and exceptional end-user experience
• Identify opportunities to streamline IT support processes, improve efficiency, and enhance the user experience
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• Minimum of 5 years of progressive experience in an IT Support, Desktop Support, Help Desk Tier 2/3, or similar role
• Demonstrated expertise in supporting and troubleshooting:
• Microsoft Windows operating systems (Windows 10/11) and macOS
• Microsoft Office 365 suite (Outlook, Word, Excel, SharePoint, Teams) and Google Workspace

Pay and dates

The listed pay is Not Disclosed. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “3+ weeks ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Support Engineer at Grid Dynamics. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.