IT Helpdesk Engineer

Fortinet is hiring a IT Helpdesk Engineer in Bengaluru East, Karnataka, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Job Title: IT Helpdesk Engineer
• We are seeking a dedicated team player to join our IT department as an IT Helpdesk / Support Engineer
• End-User & Remote Support: Provide onsite, telephonic, and remote support (using MS Teams or any collaboration tools) to resolve functional and technical errors, hardware issues, network issues and OS breakdowns
• System & Software Deployment: Install and configure operating systems (Windows 11, Ubuntu, Mac OS), push images to new laptops, and deploy specialized software
• Active Directory & User Management: Manage users, groups, and computers in Active Directory, including creating accounts, resetting passwords, enabling/disabling access, and configuring user profiles based on
• Provide first-line technical support to internal and external customers via phone, email, and remote access tools
• Troubleshoot and resolve hardware, software, and network-related issues promptly and efficiently
• Document and update knowledge base articles to ensure a comprehensive resource for common issues
• Escalate complex issues to senior engineers or relevant teams, ensuring a smooth handoff and timely resolution
• Maintain accurate records of all support interactions and ensure proper follow-up with customers

What they are looking for

• The ideal candidate will have over 2
• 3 years of experience in the IT industry, specializing in IT service support, remote support, and system administration
• The candidate will be responsible for ensuring the smooth operation of our IT infrastructure, providing top-tier end-user support, managing network configurations, and handling IT department
• Network & Infrastructure Setup: Configure and troubleshoot LAN networking, shared drives, and network devices utilizing a strong understanding of the OSI Model, TCP/IP suite, DHCP, DNS, NAT, and IPv4/IPv6
• Email & Communication Configuration: Configure and troubleshoot MS Outlook, MS Teams etc
• Security & Patch Management: Maintain application updates, update critical patches and enforcing client-based policies to secure all computers available in the production
• Asset Management: Maintain the IT asset database from deployment to scrap workflow
• Coordinate with vendors for warranty support and replacement parts

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “2 months ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Helpdesk Engineer at Fortinet. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.