IT Support Analyst L1

Eton Technologies is hiring a IT Support Analyst L1 in Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Having a US accent is preferred
• Willing to Work Late nights
• Please Email resume jobs@etontechnologies.com
• IT support analyst would involve answering incoming IT service desk calls and or reviewing inbound IT service request emails and creating or updating incident/problem tickets in the Service Desk system (CRM-based system)
• Candidates will follow processes/scripts provided by the CompanyProject Manager and training will be provided prior to the start of the engagement
• Candidates will also be trained in resolving the IT issues captured in the CRM
• Candidates will be working in the US Time zone
• There will be two shifts ( Normal Shift -5:30pm IST to 2:30 am IST, Late Shift (12:30 am IST to 9:30 am IST)
• This is a work from home opportunity
• Must have a quiet personal room and an excellent internet connection to perform the job

What they are looking for

• Must have BBA, BCA, BSc
• Or equivalent degree or in last semester
• Must have excellent English communication skills
• Must have basic computer skills
• Should have data entry experience
• Should be good in Microsoft
• Having US client communication experience is plus
• Prior experience in BPO or customer service job is plus

Pay and dates

The listed pay is Not Disclosed. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “3+ weeks ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Support Analyst L1 at Eton Technologies. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.