IT Support Engineer

Comscore Technologies is hiring a IT Support Engineer in Pune, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• The IT Services & Support (ITSD) team keeps Comscore's global workforce productive by owning identity, endpoint, and service-desk operations across our Reston, Portland, New York, Amsterdam, Warsaw, Santiago, and Pune offices
• The team runs Comscore's Okta tenant, JIRA Service Management portal, Microsoft 365 and Entra ID directory, and endpoint management platforms (Jamf Pro, Quest KACE, Automox, Intune), and is the first-line owner for every access, hardware, software, and productivity request across the company
• Comscore is hiring IT Support Engineers to join the growing Pune arm of this team
• This is a hands-on, ticket-driven role that owns a defined slice of the JIRA Service Management (IESD) queue end-to-end during APAC and EMEA business hours
• This role works directly with the Pune Team Lead and existing Pune specialists on daily service-desk operations, access provisioning, and endpoint recovery for employees in the US, EMEA, LATAM, and APAC
• Pick up tickets from the IT Service Desk queue in JIRA Service Management, resolve them end-to-end using documented runbooks, and apply the appropriateness-check discipline that governs access grants at Comscore
• Add and remove users from Okta groups, Active Directory security groups, and Microsoft 365 security groups to grant application access across roughly 270 Okta-managed applications, including Claude Code / Apps Gateway, Microsoft Copilot, Adobe Creative Cloud, and the long tail of business tooling
• Manage distribution lists, mail aliases, shared mailboxes, and robotic mailboxes in Microsoft 365 admin center and Active Directory
• Process contractor account creations, 90-day extensions, and offboarding in Active Directory and Okta
• Perform BitLocker recovery-key retrieval, Quest KACE and Automox agent re-enrollment, and CrowdStrike Falcon user-facing endpoint recovery

What they are looking for

• We are open to candidates with varying years of experience
• If you have strong fundamentals in identity, access, and end-user support, and the attitude to treat each ticket as a problem to understand rather than a form to fill, we will train you on our stack
• Bachelor's Degree in Computer Science, Information Systems, or a related technical field
• Fresh graduates with strong fundamentals and a visible interest in IT support operations are welcome to apply
• Zero to five years of experience in IT Service Desk, IT Support, Desktop Support, or a related operations role
• Attention to detail and the ability to follow, refine, and author operational procedures
• Ability to work a schedule that provides at least two hours of overlap with US Eastern time each week for cross-region collaboration and handoff
• Working knowledge of CrowdStrike Falcon or any enterprise EDR console

Pay and dates

The listed pay is Not Disclosed. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “1 week ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Support Engineer at Comscore Technologies. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.