Service Desk Tech I (Voice)

Compucom is hiring a Service Desk Tech I (Voice) in Pune Division, Maharashtra, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Serve as the initial point of contact for technical support requests via phone, email, and support tickets
• Collaborate with team peers to provide best-in-class customer service for aligned task
• Provide first-line support for a variety of IT issues including hardware, software, network, and application-related problems
• Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, following internal procedures
• Should have a basic understanding of Major Incident Management (MIM)
• Experience with tools like ServiceNow, Genesys, LogMeIn Rescue (LMI), BeyondTrust (Bomgar)
• Diagnoses and resolves advanced IT related issues-Softwares, O365 and Windows operating systems
• Assist with password resets, account lockouts, other user account management and Active directory / ARS platform knowledge
• Setup / Diagnoses and resolve MTR / AV related issue
• Document and track incidents and service requests in the ticketing system, ensuring accurate details and timely updates

What they are looking for

• Intro: We are looking for a dedicated and proactive IT Support Technician to join as IT Service Desk Tech
• This role requires rotational 24/7 support operations with Work from Office and candidate will be the first point of contact for end-user's issues
• candidate will be responsible for diagnosing, troubleshooting, and resolving IT-related problems, providing timely and effective solutions to ensure minimal disruption to business operations
• Certification: (Preferred)
• An ITIL certification is desirable
• 2-7 Yrs of experience in Service Desk/Technical Support
• Provide support through Voice Calls, Emails and self-service tickets and should be willing to work in 24*7 rotational shift environment
• Excellent communication and customer service skills to support Global customers

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “2 weeks ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Service Desk Tech I (Voice) at Compucom. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.