IT Support Engineer

Chaosology is hiring a IT Support Engineer in Thiruvananthapuram, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• You will be responsible for resolving hardware/software issues, onboard new team members, manage user access across cloud platforms, and maintain device security
• Thiruvananthapuram, Kerala, India
• Provide daily IT helpdesk and desktop support for both Windows and macOS users
• Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta
• Troubleshoot system errors, network connectivity, hardware issues, and software applications
• Apply regular Windows OS security patches and assist with macOS device management (Jamf)
• Log, track, and resolve IT tickets using tools like Jira Service Management in a timely manner

What they are looking for

• We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support, manage endpoint devices, and assist with IT operations
• 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations
• Basic hands-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta
• Hands-on knowledge of Windows OS troubleshooting and security patching
• Familiarity with macOS and basic device management workflows (Jamf)
• Understanding of user access controls, password resets, and account provisioning
• Experience handling IT ticketing systems and maintaining SLAs
• Good communication, problem-solving, and customer-service skills

Pay and dates

The listed pay is Not Disclosed. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “1 week ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Support Engineer at Chaosology. We found this listing via naukri.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.