Engineer Desktop Support / Help Desk

CBTS is hiring a Engineer Desktop Support / Help Desk in Chennai, Tamil Nadu, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Job Title: P1 Engineer-Desktop Support/ Help desk
• Desktop Support / Help Desk is responsible for providing advanced first-line technical support and service request fulfillment for end users across supported business applications, systems, and infrastructure services
• This role independently diagnoses and resolves technical issues, ensures adherence to service level agreements (SLAs), and serves as an escalation point for junior service desk personnel
• The engineer is expected to contribute to process improvements, knowledge management, and overall service excellence while maintaining a high level of customer satisfaction
• Provide advanced Level 1 technical support for hardware, software, operating systems, network connectivity, and business applications
• Diagnose and resolve incidents and service requests independently while meeting established SLAs
• Perform detailed troubleshooting and root cause identification for recurring user issues
• Manage incident ownership from initiation through resolution and closure
• Escalate complex or unresolved issues to Level 2 support teams with complete troubleshooting documentation
• Support account administration activities including password resets, access management, and user provisioning/deprovisioning

What they are looking for

• Education & Certifications
• Diploma/Graduate / Professional degree in computer science, Information Technology, Electronics, or related discipline
• ITIL Foundations Certification, CCNA preferred
• Microsoft Fundamentals, Azure Fundamentals, CompTIA A+, Network+, or equivalent certifications preferred
• 3-6 years of experience in technical support, NOC or service desk environment
• Technical Skills
• Special Knowledge, Skills, and Abilities:
• Knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Office applications

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “2 days ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Engineer Desktop Support / Help Desk at CBTS. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.