IT Engineer

Burns & McDonnell India is hiring a IT Engineer in Bengaluru, Karnataka, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow)
• Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals
• Maintain accurate and timely updates of all assigned tickets within the ServiceNow system
• Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and communication with the end user
• Perform user account management tasks including onboarding, offboarding, password resets, and permissions adjustments in Active Directory and related systems
• Ensure all service level agreements (SLAs) are met and documented appropriately
• Participate in documentation of technical processes, FAQs, and knowledge base articles
• Support IT asset management and inventory processes
• Provide remote and in-person support as needed
• Participate in on-call rotation or extended hours support, if required

What they are looking for

• Bachelor's degree required
• Preferred in Information Technology or a related field
• Minimum of 3 years of experience in an IT Service Desk or technical support role
• Proficient in using ServiceNow for ticketing and ITSM processes
• Strong knowledge of Windows OS, Office 365, and common laptops and user applications
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with Active Directory and basic user management tasks
• Excellent verbal and written communication skills

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “2 weeks ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: IT Engineer at Burns & McDonnell India. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.