Content Developer, Customer Trust Content Management

Amazon is hiring a Content Developer, Customer Trust Content Management in Bengaluru, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Do you love creating and editing helpful process documents and strategic, customer-facing communications?
• Are you passionate about developing clear, concise, and straightforward content for internal and external audiences?
• If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining the Customer Trust Content Management (CTCM) team as a Content Developer.
• As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers.
• With the help of our style guide, you will document operational processes and create messaging for a global audience.
• You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content.
• In addition to working on content projects, you will also contribute to team-level goals and initiatives.
• You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously.
• You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech teams.
• The CTCM team supports associates by updating and managing content to support global operations.

What they are looking for

• Bachelor's degree in English, Communications, Linguistics, or a related field
• Strong content strategy and information architecture skills.
• Master's degree in English, Communications, Linguistics, or a related field
• Do you have a proven track record of delivery high-quality content in a fast-paced environment?
• You are not a copy editor, you are the owner of the investigator and customer experience.
• It's important that you are self-motivated to look around corners for ways to improve the reader experience.
• Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.
• We use data to make decisions about our content, and we advocate for the associates and the seller experience while balancing advocacy with the need for action.

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026.

How to apply

Apply on the listing where the employer published this role: Content Developer, Customer Trust Content Management at Amazon. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.