Technical Support Engineer (IT Service Desk)

Advantmed India LLP is hiring a Technical Support Engineer (IT Service Desk) in Gandhinagar, Gujarat, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• Shift Timings: 7:00 PM
• 4:30 AM (Night Shift)
• Technical support engineer at IT Service Desk provides technical support to internal employees
• This role requires an aptitude for working with applications, systems, servers, O365 suites applications to undertake analysis, diagnosis, and resolution of user problems, which may range from straightforward to more complicated technical issues
• Serve as the first point of contact for customers seeking technical assistance / support over the phone, email, chat or remote
• Take complete ownership of an end user problem, starting from request submission till resolution
• Investigate, diagnose, and solve varied Endpoint software and functionality problems
• Address Hardware/Connectivity/OS/VOIP/Email/O365 Applications/Two Factor authentication/VPN and likewise system and business applications related queries of our global customers
• Investigate OS level, Application-level or any software/hardware product related issues with logical technical findings and relate it to technical resolution in a step-by-step action for resolution to issues
• Ensure ticket documentation, categorization and classification are precise

What they are looking for

• The role will be focused on modernizing customer experience for our global employee base at Advantmed, focused on enabling self-service and accelerating the productivity needs of our employee base

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “1 week ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Technical Support Engineer (IT Service Desk) at Advantmed India LLP. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.