Technical Support Engineer

ABS IT Services is hiring a Technical Support Engineer in Panaji, Goa, India. The details below summarise the employer's own listing; applications happen on the original posting, not on GetFirstJob.

What the work involves

• ABS IT Services is a Managed Service Provider, concentrating on Hardware, Software Development, Virtualisation, Hosted Servers, Hosted Microsoft products, Telecommunications, DR Solutions, Cyber/Data Security, Website Development and Systems Maintenance
• As the company grows a Technical Support Engineer is needs to support the expansion of the organisation
• ABS IT Services goal is to be competitive in the marketplace, provide innovative solutions in technologies and services and to be rewarding for customers, employees and stakeholders in an open and fair environment
• is not exhaustive, and the role may require other
• to be carried out
• Provide IT support including but not limited to hardware (desktops, laptops, servers, monitors, printers, routers, Wi-Fi devices, phones), software (off the shelve and bespoke), connectivity (Wi-Fi, broadband, telephone), Email management,
• Support VM, web applications systems, MS Office, Windows OS, Service Desk Ticketing systems
• Provide professional customer service experience in an effective, rapid and seamless resolution in line with the SLA timeframe
• Evaluate and logging all incidents to the service desk ticketing system and managing incident queues
• Maintaining ownership of incident throughout the incident lifecycle to a satisfactory customer resolution

What they are looking for

• or equivalent in Computer Science or Information Technology
• MCSA Certification
• Certified ITIL v3 Foundation
• Preferably MCP and CCNA certified
• Extensive experience within a Service Desk (preferred 3-5 years)
• Being able to react quickly, logically, effectively under pressure
• Good Understanding and experience of Networking principles (TCP/IP, DNS)
• Good Understanding and experience of PC, Laptop, Printer and Server hardware

Pay and dates

The listing does not state pay. The source page shows a relative posting age rather than an exact posting date; this role was first seen and checked as open on 4 November 2026. The source page showed it as posted “3 months ago” when captured; that is a relative stamp, not an exact date.

How to apply

Apply on the listing where the employer published this role: Technical Support Engineer at ABS IT Services. We found this listing via linkedin.com; it was still open when we checked on 4 November 2026. If the posting has closed or the link fails, the role may have been filled.